Deutsch

What kind of service do you offer?

  1. We provide an editor that is suitable for creating encrypted emails, including attachments, and packing them into a container.
  2. You upload this container to us and we save it.
  3. Should something unforeseen happen in your life and your encryption card is delivered to our mailbox, we will decrypt it, and send your last words.

FAQ


Service

Free Trial?
During the free trial you can check our platform and client and if it suits your needs. If you think so than you can sign up for one of our subs. After 14 days we will delete your data to free up space on our server. If you have a change of mind you can reregister.
What happens when my card reaches you?
When your card reaches us, we will send you an email to clarify whether you have actually passed away or whether your encryption card has reached us by mistake.
What happens to my encrypted emails after decryption?
They will be sent and destroyed afterwards.
Do you decrypt my messages as soon as you receive my card?
No. Only after we've clarified whether you are actually deceased. You will receive an email if you do not reply to this within a period of time, and your last login was a long time ago, the decryption will be initiated.
What happens when my subscription expires?
Your data will be deleted.
Who can I contact if I have questions or technical problems?
Please use our contact form or send us an email.
Can I upgrade my subscription?
Yes. Please use our contact form. We'll make you an offer.
Are there any excluded recipient addresses?
We do not send mails to the government or other public bodies.
Do you only use the given email addresses for sending my last messages?
Yes. After we've sent your messages, these addresses will be irrevocably destroyed along with your messages.
Will my emails be sent unaltered?
Yes, we only add a statement in which we point out that we appear as a service provider and have nothing to do with the actual content of your email.
Are the emails read before they are send?
No.
What happens when my subscription expires?
We will send until you run out of emails, attachments or receivers.
Do you send emails as CC or BCC?
All emails are send as BCC.
How does a sent email looks like?
Subject: YOURSUBJECT. Before your content there will be a short disclaimer.
Our disclaimer?
The email below is send on the behalf of our customer, with the emailadress: YOUR-EMAILADRESS. We have nothing to do with the content of the email. We are not responsible for damages of any kind.
Will you send the emails after a suicide?
Please do not create an account with the intention of committing suicide. If you are at risk of suicide, you should get help. Telefonseelsorge (0800 111 0 111) (https://www.telefonseelsorge.de) or nummergegenkummer (116 111) (https://www.nummergegenkummer.de). In an emergency you can also call the police (110) or the emergency services (112)!

General information

Is my data secure in your hands?
Yes.
Will there be other offers besides the e-mail service?
We'll see.
Why isn't there an app?
It was important to us that our application works offline and is 100 percent separate from our online system. There is an online app for all mobile users, which is identical to the offline app.
Why should I use our service?
Life sometimes takes wonderful turns and sometimes less wonderful ones. We assure you that your last words will reach their recipient.
Why there's not translation of imprint and AGB
We are a German company.

Security

How is my data encrypted?
Your data is symmetrically encrypted using AES (Advanced encryption Standard). Security authorities rely on this encryption algorithm and it is the most common standard for hard disk encryption. Symmetric means that the same key is used for encryption as well as for decryption, this encryption key is the password printed on your postcard.
Can you decrypt my data without the encryption password?
No.
What data do you store?
Your user name, email address, payment data and data which is required for technical reasons.
Where should I keep my postcard?
The best place is maybe your wallet? Your choice.
Isn't it insecure that the password is openly on the card?
No. If you don't use the password anywhere else, no one but us can do anything with the password.

Encryption Cards

What are the requirements for the encryption password?
The password should be as long and random as possible. If you do not use our automatic password generator and enter the password by hand on the card, we recommend that you only use capital letters, numbers and unique special characters (e.g.: ?! etc...), as the password has to be transferred manually.
Isn't using only capital letters and numbers very insecure?
No, how secure a password is depending on how many password possibilities there are and how random they are. The reason websites often harass you with password must contain four things (uppercase, lowercase, special characters, numbers) is that many people are too lazy, to come up with a random password and use 'password' or '1234' instead.
Is the encryption card mandatory?
No. Any Postcard or letter with your username and encryption password will do the job.
Will my encryption password be transmitted?
No. Your password for the encryption, you have to save manually on your computer or write it down.
Can I use the same password for login and encryption?
Yes, since there is no verification this would theoretically be possible, but it is not recommended.

Editor/App

I loaded my encrypted data into the editor, but all fields are empty?
There is a high probability that you entered your password incorrectly. The editor does not check whether the password is correct or incorrect, since the password is not stored anywhere, a validation is not possible. The decrypted data only makes sense with the right password.
How do I install the editor?
The editor does not need to be installed. You download it and unzip the zip. Then you click on the HTML file and open the program with a browser of your choice.
Why can I compose more emails than I have booked?
The editor does not check which package you have booked, this check only takes place after decryption.
The editor is not respond!
If you use multiple attachments, encryption may take a little longer. Only if nothing happens after 3 minutes can you assume that something went wrong.
Which browser works best with the editor?
If you have multiple attachments Chrome seems better than the others.
Which techstack uses the editor?
HTML, CSS, JavaScript and various open source libraries (vuejs, cryptojs...)
Why there are no CC and BCC fields?
For privacy reasons all your emails will be send as BCC.
How can I add multiple attachments?
Currently it is only possible to add one attachment per email. If you have several, you must pack them in a zip folder before adding them. Keep in mind in total you have to stay under 10 MB.
Why is my encrypted container much bigger than my attachments?
The encryption will increase the file size.
What are the requirements for the encryption password?
The editor save the encryption password in the browser cache. If it will lost after closing depends on your browser settings.
Does your app also work on a smartphone or tablet?
Unfortunately no, or at the moment or we cannot guarantee it. Unzipping and opening static HTML pages on Android often causes problems on IOS, it doesn't look any better. The app has been tested under MAC, Windows and Linux with the most common browsers. In this case, however, you can use our identical online app.
Why are attachments to 10 MB max?
Not all email providers accept bigger attachments.

Contract

How can I withdraw my subscription?
You can use our contact form or send as an email with the Subject: Widerruf.
How long is the withdrawal period?
14 days.
At which moment can I cancel my subscription?
You can cancel your subscription every time until 10 days till renewal.
Is the subscription extends automatically?
Only if auto renewal is ON.
How long does a refund take?
Refunds can last till 10 days.